Return Policy

Return policy

QSTOVES gladly accepts returns of any unused products within 30 days from date of purchase for no hassle refund or exchanged. We will not accept returns after 30 days. If an item becomes defective after 30 days, the product warranty will be enforced. All shipping charges for returned merchandise are the responsibility of the customer. Credits will be placed on the credit card used for the original purchases. Allow two to three billing cycles for the credit to appear on your statement. Returns with no receipt must reference the original order number. You will need a return goods authorization number(RGA or call TAG). You can contact us for one, by email or via our toll free customer service line at 1-425-698-1328. Be sure all the return criteria mentioned above are met. Please write the RGA# on the outside of the package and include a copy of your invoice. Returns without an RGA# on the outside of the package will be refused and returned to you. QSTOVES is not responsible for shipping on returns. Shipping charges must be paid by you. Collect shipments will be refused. Shipping charges will only be refunded in two instances: error on our part or damages incurred during shipping. Please insure the product for its full value (if any damage or loss occurs during shipping on returns, we cannot assume liability). Sales are final on special closeout item orders.

RETURN ADDRESS :
14040 NE 8th street
#300 Bellevue
WA 98007
Phone: 855-278-8077
Fax: 866-441-7807